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Client Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Client Service Team Supervisor to join our leadership team at VCA Animal Hospitals. As a Client Service Team Supervisor, you will be responsible for overseeing the day-to-day operations of the front office, ensuring exceptional client service, and leading a team of professionals to deliver high-quality patient care.
Key Responsibilities- Client Service: Provide exceptional client service, ensuring that all clients receive a positive and personalized experience.
- Team Leadership: Lead and manage a team of front office staff, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to excel in their roles.
- Operations: Oversee the day-to-day operations of the front office, ensuring that all tasks are completed efficiently and effectively.
- Communication: Communicate effectively with clients, staff, and management to ensure that all needs are met and that the hospital is running smoothly.
- Problem-Solving: Identify and resolve problems in a timely and effective manner, ensuring that the hospital's reputation is maintained.
- Experience: 2+ years of experience in a customer-facing role, preferably in a veterinary hospital or animal care setting.
- Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth: We offer opportunities for professional growth and development, including training and education programs.
- Collaborative Team Environment: We have a collaborative and supportive team environment, with a focus on delivering exceptional client service.
