Customer Experience Specialist
1 week ago
We are seeking a skilled Customer Experience Specialist to join our team at Trulieve. As a key member of our retail staff, you will be responsible for providing exceptional customer service and creating a welcoming environment for patients in our dispensary.
About the Role
The Dispensary Associate is responsible for guiding customers on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.
Key Responsibilities:
- Provide exceptional customer service to customers, guests, and coworkers.
- Provide empathy and compassion to patients.
- Assist Managers and Shift Supervisors with returns in accordance with company policy.
- Prepare and process patient orders in a timely and efficient manner.
- Follow Trulieve Policies and Procedures.
Requirements
To be successful in this role, you will need:
- High-school diploma or equivalent and experience in the field or in a similar field.
- Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
- Prior experience, preferably in retail and/or customer service area is a plus.
- Must have prior cash handling experience.
Benefits
This role offers a competitive salary of $14.00 per hour, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, we encourage you to apply.
Work Schedule
This position requires flexible hours, including evenings, weekends, and holidays. You must be available to work up to 25 hours per week and be willing to work 'after hours' based on business needs.
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