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Customer Service Professional

2 weeks ago


Ridgefield, Connecticut, United States WCHN Affiliates Full time
Position Overview:

Radiology - Customer Service Representative Needed at Danbury Hospital

Work Schedule:
8 hour shifts, between 7:30am-6pm

Salary Range:
$17.60 per hour plus shift differentials.

Job Responsibilities:
As a Customer Service Representative 2, you will schedule radiological exams in Soarian scheduling system according to established policies and procedures. You will also register patients in Invision, obtaining accurate demographic and financial information. Additionally, you will verify insurance benefits, scripts, pre-certification and authorization for services as necessary. Furthermore, you will perform reception and patient check-in functions, according to established policies and procedures. Ensuring your work area is clean and well stocked, and office equipment is functioning properly, you will project a positive and professional image exceeding Danbury Hospital behavioral competencies and department standards. Adhering to Department standards for Service Excellence, you will fulfill all compliance responsibilities related to the position.

Required Skills and Qualifications:
You should have High School Graduation or Equivalent. With three years of experience, you should have Alpha/numeric data entry skills required, knowledge of computer systems, and be familiar with Invision, Cerner, Soarian, Document Imaging, PACS, and Stentor systems. Knowledge of radiology exams and insurance is also desired.

Working Conditions:
This role requires manual skills/motor coordination & finger dexterity. There is little to no potential for occupational risk, and the physical effort is sedentary/light, exerting up to 10 lbs. force.