Security Officer

3 weeks ago


Chicago, Illinois, United States Clear Investment Group Full time

Job Summary:

Clear Investment Group is seeking a highly skilled and customer-focused Concierge Security Officer to join our team. As a key member of our security team, you will be responsible for maintaining a safe, secure, and welcoming environment for our tenants, guests, and employees.

Key Responsibilities:

  • Front Desk Operations: Manage the flow of guests, tenants, clients, employees, and vendors who come through the building every day, ensuring a smooth and efficient experience.
  • Customer Service: Greet guests and vendors with a smile and genuine enthusiasm, providing information and assistance as needed.
  • Security and Safety: Enforce access control and visitor management policies, maintain a safe environment by completing access control, monitoring cameras, conducting patrols, and responding to incidents and emergencies.
  • Communication: Appropriately handle or reroute incoming requests from tenants, guests, vendors, and other parties, and observe/report activities and incidents to correct personnel.
  • Administrative Tasks: Responsible for maintaining the cleanliness and orderliness of the lobby, and perform any other duties as assigned by the management team.

Requirements:

  • Valid PERC Card
  • Minimum of one-year experience in the guest service industry or other related industry
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to prioritize and adjust actions in relation to the needs of the business
  • Active listening skills and the ability to give full attention and understand what guests are asking
  • Customer-focused approach to problem-solving
  • Ability to gather and provide guests with relevant company and location-specific information
  • Proven success in a customer-focused environment
  • Comfortable enforcing rules and policies
  • High School diploma or general education degree (GED)
  • Must be at least 18 years of age

Schedule:

  • This is a part-time position: Monday - Friday, 3PM - 8PM; Saturday 9AM-3PM (31 hours). Please note that an occasional morning shift may be scheduled with advance notice.

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