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Bilingual Customer Support Specialist

1 week ago


Buford, Georgia, United States AMMEGA Full time

**About the Job:**

As a Bilingual Customer Support Specialist at AMMEGA, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to manage customer accounts, provide technical support, and ensure timely resolution of customer issues.

Job Description:

  • Respond to customer inquiries and provide product information in Spanish and English.
  • Assist customers with accurate transactions and resolve order-related issues.
  • Build and maintain strong relationships with customers to drive sales growth and retention.
  • Collaborate with cross-functional teams to provide required information to customers.

Requirements:

  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Minimum 3 years of experience in business-to-business customer service, preferably in the manufacturing industry.
  • Strong analytical and problem-solving skills to handle complex customer issues.
  • Excellent verbal and written communication skills, with the ability to explain technical information clearly.

Salary and Benefits:

  • Average salary: $70,000 - $90,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic, fast-paced work environment with a diverse team.