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Oracle BI Publisher/Application Support Specialist

2 months ago

Houston, Texas, United States VetJobs Full time
Job Summary

This experienced position is responsible for the configuration and support of software application systems within the Finance Organization. As part of the Finance Technology team, this role provides advanced technical, analytical and consultative support delivering Finance processes across multiple technologies.

Key Responsibilities
  • Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution.
  • Coordinates with vendor regarding required support by opening tickets, escalating and following up as required.
  • Develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.
  • Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts.
  • Documents final specs and configures application.
  • Supports Financial systems including custom integrations (e.g., real-time, middleware, inbound and outbound) and develop or update existing BI/OTBI Reports in Oracle Cloud ERP.
  • Analyzes impact of configuration from foundational structures to extensions to downstream systems and integrations.
  • Collaborate and work closely with the offshore technical and middleware teams and mentors other team members.
  • Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries.
  • Supports the development and maintenance of integrations/file transfers.
  • Provides analysis and consultation on the implementation of new software application products or new modules in existing applications.
  • Provides advanced technical support for integrations, reports, extensions, and large data imports/extractions.
  • Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts.
  • Engages Digital and vendor for support as necessary.
  • Executes unit, integration, and acceptance testing.
  • May support functional team with required screen shots and system steps for testing and change management.
  • Collaborate with HCM support team to manage ERP Oracle Cloud releases.
  • Act as subject matter experts and as Finance functional owners for the system.
  • Keep up to date on application functionality, training, and releases.
  • Assist (after initial Tier 0/1 attempt) in resolving User "How To" questions and help to create relevant job aids/learning/communications.
  • Identify business requirements and map them to the system functionality.
  • Support the standardization of Finance policies, practices and processes creating a shared vision across SMEs.
  • Database queries/extracts using calculations, formulas, and complex commands.
  • Extensive experience evaluating requirements and specs for development, testing and deployment.
  • Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades, and enhancements.
Requirements
  • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Five (5) years of previous experience (in addition to education requirement).
  • Preferred: Three (3) years of experience with Oracle Cloud ERP.
  • The successful candidate will have prior experience across several technologies including - Oracle Cloud ERP, OneStream, Blackline, Concur, Coupa, Kyriba, OneSource.
Additional Qualifications
  • Strong understanding of WM's operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business.
  • Track record of administrative, upgrading and enhancing financial solutions.
  • Ability to partner with stakeholders (e.g., Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
  • Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team.
  • Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior executive support.
  • Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion.
Work Environment

Normal setting for this job is an office/hybrid. This position is three days in the office and two days work from home. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend afterhours calls with the offshore team.