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Customer Service Representative

2 months ago

Sugar Land, Texas, United States The Silver Lining Full time

Job Summary

The Silver Lining is seeking a skilled Customer Care Representative to join our team in the Commercial Lines Customer Care Center. As a licensed agent, you will handle calls, answer coverage questions, and provide service to policyholders.

Key Responsibilities

  • Handle calls in the Commercial Lines Customer Care Center queue, answering coverage questions and inquiries from policyholders.
  • Work with underwriters and agents to provide service to policyholders, generating certificates of insurance and issuing Instant Issue Bonds as needed.
  • Process pre-renewal and renewal information for policyholders in the CL Customer Care system.
  • Document all activities in our agency management system.
  • Handle billing and claims inquiries from policyholders and agents in a clear and concise manner.
  • Complete First Notice of Loss for policyholders, agents, and claimants who are directly reporting new losses.
  • Underwrite policyholder changes within the letter of authority.

Additional Responsibilities

  • Handle overflow calls in the Personal Lines Customer Care Center queue, answering questions and providing advice about coverages on our Home & Highway policy.
  • Be flexible and willing to provide assistance in other phone queues based on volume and departmental needs.

Requirements

  • Excellent customer service and interpersonal skills.
  • Problem-solving, decision-making, and multi-tasking skills.
  • Knowledge of personal computers.
  • 3-5 years of experience providing commercial lines customer service in the insurance industry.
  • Associate's or Bachelor's degree.
  • Property & Casualty agents license (required).
  • Associate in Underwriting (AU) designation and/or completion of at least two parts of CISR or CIC program.

About The Silver Lining

We are a company that values customer satisfaction and excellence in service. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.