Service Department Manager

4 weeks ago


Virginia Beach, Virginia, United States Priority Lexus Virginia Beach Full time
Service Advisor

At Priority Lexus Virginia Beach, we're committed to delivering exceptional customer experiences. As a Service Advisor, you'll play a vital role in ensuring our customers receive prompt, courteous, and effective service.

Responsibilities
  • Oversee service orders and workflow to ensure seamless customer experiences.
  • Take ownership of customer interactions, providing personalized support and resolving issues efficiently.
  • Collaborate with technicians to diagnose vehicle problems, order parts, and implement repairs.
  • Manage customer expectations, ensuring timely and satisfactory resolutions.
  • Develop and maintain strong relationships with customers, fostering loyalty and retention.
  • Stay up-to-date with manufacturer training and industry developments to provide expert advice and guidance.
  • Contribute to a positive and productive team environment, promoting a culture of excellence and customer satisfaction.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in customer service software and systems.
  • Valid driver's license and clean driving record.

We're an equal opportunity employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.


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