Counter Sales Associate

2 days ago


Los Angeles, California, United States AC Pro Full time
About AC Pro

AC Pro is a family-owned business dedicated to providing top-notch heating and air conditioning products since 1986. With locations in California, Nevada, Arizona, and Utah, we strive to deliver exceptional customer experiences and foster a fulfilling career environment for our associates.

Job Overview

This exciting opportunity as a Counter Sales Associate will allow you to make a lasting impact on our customers' lives while developing your skills and expertise in the field. As a key member of our team, you will be responsible for ensuring seamless customer interactions, building strong relationships, and driving sales growth.

Responsibilities
  • Deliver outstanding customer service, addressing inquiries and concerns with empathy and professionalism.
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS by understanding their needs, anticipating their requests, and providing tailored solutions.
  • EFFECTIVELY COMMUNICATE PRODUCT BENEFITS, features, and applications to customers, showcasing your knowledge and enthusiasm.
  • MAKE RECOMMENDATIONS that meet customers' needs, balancing product quality, pricing, and overall value.
  • Familiarize yourself with our online store, products, and marketing programs to stay up-to-date on the latest offerings and promotions.
  • HELP MAINTAIN A SAFE, CLEAN, AND ORGANIZED WORK ENVIRONMENT by contributing to daily tasks, such as sweeping, dusting, and restocking shelves.
  • ENTER AND PROCESS CUSTOMER ORDERS, quotes, returns, and transfers efficiently and accurately.
Requirements
  • EXCELLENT CUSTOMER SERVICE SKILLS, including active listening, problem-solving, and conflict resolution.
  • PRIOR CUSTOMER SERVICE EXPERIENCE or a related field is highly valued, but not required.
  • A PLUS IF YOU HAVE EXPERIENCE IN THE HVAC INDUSTRY, as this will provide a competitive edge in sales and product knowledge.
  • ABILITY TO WORK IN A FAST-PACED ENVIRONMENT WITH SHIFTING PRIORITIES, maintaining a positive attitude and adapting to changes.
  • COMPUTER LITERACY AND FAMILIARITY WITH NEW SOFTWARE PROGRAMS IS ESSENTIAL FOR EFFECTIVE JOB PERFORMANCE.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • MEDICAL: HMO & PPO options
  • DENTAL: HMO & PPO options
  • VISION PLAN
  • COMPANY-PAID LIFE INSURANCE
  • 401(K) RETIREMENT PLAN
  • EMPLOYEE ASSISTANCE PROGRAM (EAP)
  • VACATION & SICK PAY
  • PAID HOLIDAYS
  • VETERAN'S DAY OFF WITH PAY FOR ASSOCIATES WHO SERVED IN THE MILITARY
  • YEARS OF SERVICE (YOS): We appreciate and recognize everyone's hard work and dedication, awarding associates for years of service and hosting monthly associate and customer appreciation barbecues during summer months.
Estimated Salary Range

$55,000 - $70,000 per year (DOE), based on experience and performance.

We are an equal opportunity employer, committed to diversity in the workplace.



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