Network Infrastructure Specialist

2 weeks ago

Rochester, New York, United States InsideHigherEd Full time

Job Summary:

The Network Administrator plays a key role in providing IP-based services to a large campus community who have come to expect reliable service and exceptional support. We are seeking a self-motivated and fast-learning candidate with exceptional interpersonal skills.

Key Responsibilities:

  • Implementation and Provisioning:
    • Work with senior network administrators and network architects to install network systems, including routers, switches, VoIP, and other equipment, in accordance with industry best practices and project/operational requirements.
    • Analyze technical documents, data sheets, product security advisories, and release notes to identify and prepare for system upgrades.
    • Utilize and propose updates to configuration templates and standard practices.
    • Continual research and self-paced training are encouraged to recommend iterative and innovative changes to the network infrastructure, and where possible, automated approaches for network administration tasks, and quantify if proposed changes are scalable and manageable.
    • Participate in and at times lead projects.
  • Operations and Support:
    • Constantly optimize and validate network monitoring tools to verify the integrity and availability of all hardware, network resources, capacities, reviewing system logs, and performance of all network resources.
    • Maintain IDF infrastructure cleanliness and organization. Monitor event logs and SNMP to replace UPS units and batteries as needed.
    • Provide support in partnership with other Office of Information Technology and Facilities departments as well as faculty to investigate network-related issues that arise.
    • Assist third-party vendors performing services for the university, such as physical security camera administration, HVAC maintenance, generator maintenance, and other services.
    • Perform predictive and post-install wireless site surveys.
    • Maintain accuracy of static and live documentation.
  • Education and Experience:
    • Associate's degree and at least 5 years of full-time direct experience in a similar environment or the equivalent combination of education, certification, and experience. Bachelor's degree preferred.
    • Experience working in higher education desirable but not required.
    • CCNA or greater certification preferred.
  • Competencies and Skills:
    • Must possess a firm understanding of OSI layers 1, 2, and 3.
    • Experience with installing, upgrading, and configuring perimeter firewalls, routers, switches, and enterprise wireless networks.
    • Firm understanding of protocols, including SNMP, NTP, DNS, SMTP, RTSP, UDP, TCP, LACP, HSRP, MDNS, IPv6, SLAAC, SIP, and STP.
    • Ideal candidate has worked with technologies such as SEIM tools, PRTG/MRTG, network performance monitoring, and can demonstrate network problem-solving skills and methods.
    • Able to perform IP 4 and 6 subnetting and utilize a packet capture to reveal root cause analysis.
    • Attention to detail.
    • Good time management skills.
    • Ability to communicate effectively with a collaborative team-oriented mindset.

Work Environment:

General office environment.

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