Floor Attendant

4 weeks ago


Syracuse, New York, United States Crescent Services Full time

Job Overview:

To provide exceptional service to Concierge Level guests and hotel guests by attending to their daily needs and ensuring a seamless experience in the Marriott Concierge Lounge and In Room Dining.

As a key member of our team, you will be responsible for maintaining the highest standards of food and beverage service, providing information and assistance to guests, and ensuring a warm and welcoming environment for all.

Key Responsibilities:

  • Assist guests with their food and beverage needs in the concierge lounge and in-room dining
  • Provide information to guests about local areas, hotel facilities, restaurants, and other services
  • Comply with unit and brand procedures and standards for check-ins, check-outs, cash handling, and more
  • Deliver and provide in-room dining services to guests
  • Perform other job-related duties as assigned

Requirements:

  • Ability to communicate effectively in English
  • Self-starting personality with an even disposition
  • Professional appearance and manner at all times
  • Excellent communication and interpersonal skills
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons

Working Conditions:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Performance Standards:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications.

Location: Marriott Concierge Lounge, [insert location]

About Crescent Services: We are a leading provider of exceptional customer service and hospitality solutions. Our team is dedicated to delivering a memorable experience for our guests, and we are seeking like-minded professionals to join our team.


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