Fiber Network Quality Assurance Manager

1 week ago

Brockton, Massachusetts, United States Ripple Fiber Inc Full time
About Ripple Fiber

We are a dynamic and innovative company that provides access to the best internet for life, bridging the digital divide using advanced technology. Our mission is to provide faster, more stable fiber internet connections, offering each user their own bandwidth without sharing. Our goal is to provide internet access to over 3 million homes across various states within the next 7 years.

About Our Culture

We are a people-centric company that emphasizes employee experience, career growth, and development. Our culture is fast-paced, innovative, and filled with ambitious, self-starting individuals with entrepreneurial mindsets.

About the Role

The Quality Control Supervisor is a pivotal role responsible for overseeing quality assurance processes to ensure superior fiber internet services. This role involves managing a team of quality control technicians, developing and implementing quality control procedures, and ensuring compliance with industry standards and company policies.

Key Responsibilities:
  • Field Inspection Coordination: Organize and oversee daily field inspections of fiber optic network construction sites to ensure compliance with project specifications and industry standards.
  • Team Leadership and Supervision: Provide leadership and direction to a team of quality control technicians, ensuring they understand their roles and responsibilities, and are performing effectively.
  • Vendor Compliance: Monitor and ensure that all vendors adhere to branding, signage, and other contractual requirements throughout the construction process.
  • Documentation and Reporting: Maintain detailed records of inspections, including written reports, photographs of the plant and construction progress, and any non-conformance issues.
  • Travel Coordination: Manage team travel logistics to ensure that technicians are where they need to be for inspections and are traveling efficiently and safely.
  • Training and Development: Train quality control technicians on inspection procedures, safety protocols, and new technologies related to fiber optic network construction.
  • Safety Compliance: Ensure that all field activities comply with occupational safety and health regulations, conducting safety audits and implementing corrective actions as needed.
  • Continuous Improvement: Evaluate current quality control processes and suggest improvements to enhance efficiency and effectiveness in ensuring high-quality construction.
  • Technology Utilization: Leverage inspection and reporting software tools to streamline the quality assurance process and enhance data accuracy and accessibility.

This role will be on-site, in-market, and requires some travel to job sites for supervision, inspection, and training purposes. We offer a competitive salary, comprehensive benefits package, various perks, and opportunities for growth and development. If you believe you are a fit for this role and our culture, please submit your resume and cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

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