AT&T Customer Service Representative

2 weeks ago

Kirby, Texas, United States Fresh Inc. Full time
Job Description

We are seeking a highly motivated and goal-driven individual to join our team as an AT&T Customer Service Representative at Fresh Inc.

This role involves providing exceptional customer service, resolving complaints and questions, and assisting with order and sign-up processes. As a customer-focused professional, you will be responsible for maintaining a positive and empathetic demeanor towards customers at all times.

Key Responsibilities:

  • Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests
  • Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust
  • Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels
  • Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends
  • Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly

Requirements:

  • At least 1-2 years of experience in a customer service, sales, or client-facing position
  • Natural communicator with the ability to build rapport and establish trust in a fast-paced setting
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
  • Positive attitude with a confident demeanor
  • Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests

As a customer service professional at Fresh Inc., you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.

Powered by Fresh Inc.

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