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Position Overview

At Barnes & Noble, we cherish our role in the community, whether through our bookstores or our Cafés.

As a Café Beverage Specialist, you play a crucial role in enhancing the customer experience by warmly welcoming each visitor and crafting exceptional handcrafted beverages. You will also have the opportunity to explore and innovate with new coffee roasts and blends.

This position serves as a stepping stone to a rewarding career, with numerous avenues for growth and development.

If you have a passion for coffee and enjoy sharing that enthusiasm with others, this role may be an ideal fit for you.

In this position, you will deliver outstanding service to our patrons with every drink you prepare and every treat you bake, ensuring that their experience remains your utmost priority.

Your dedication to customer satisfaction will make their visit enjoyable and provide the perfect accompaniment to any book.

Your love for coffee, creativity in crafting inspiring beverages, and knowledge of the Café will ensure that customers are delighted by the drinks you serve and look forward to returning.

An employee in this role can expect an hourly wage starting at $15.50.

Key Responsibilities

• Deliver exceptional beverages that surpass customer expectations through engaging interactions, building rapport, listening attentively, and providing friendly, prompt service while customizing orders.
• Make thoughtful beverage and food suggestions to ensure an engaging experience that connects customers with the right products to meet their preferences.
• Maintain a welcoming atmosphere in the Café by ensuring a well-stocked bake case and neatly arranged merchandise.
• Take pride in the Café environment, prioritizing cleanliness and organization, as these elements are integral to the customer experience.
• Adhere to all operational standards accurately and promptly, in line with Café guidelines, safety, and health regulations.
• Safeguard company resources by following established processes and working efficiently to minimize waste.
• Recognize and respond to the needs of both customers and colleagues with urgency and care.
• Engage in physical activities within the Café, including prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines, as well as assisting on the sales floor when necessary.

Qualifications & Skills

• Genuine enthusiasm for the products we offer.
• A positive, can-do attitude.
• Enjoyment in working with people.
• Strong listening skills and a knack for problem-solving.
• Ability to make appropriate recommendations for handcrafted beverages and food items that satisfy customer needs.
• Well-organized, efficient, and capable of multitasking.
• Clear and respectful communication skills.

Expected Conduct

• Prioritize customer satisfaction at all times.
• Demonstrate initiative and continuously expand Café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit a proactive attitude.
• Support company objectives and work collaboratively as a team member.
• Show respect and kindness to both colleagues and customers.
• Accept responsibility and complete all tasks with diligence and care.
• Be open to coaching and feedback from others.
• Exhibit flexibility and adaptability in a dynamic environment.

Diversity Commitment

As an Affirmative Action Employer, Barnes & Noble is dedicated to hiring qualified individuals to fulfill the various roles essential for our business's success and is committed to fostering diversity in the workplace.

This commitment includes providing equal employment opportunities for all.

All employment practices and decisions—including those related to application procedures, recruitment, hiring, placement, job assignments, promotions, training, compensation, benefits, discipline, and general treatment during employment—will be conducted without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.

If you require reasonable accommodations to apply for a job or to perform your job, please inform us.

Examples of reasonable accommodations may include adjustments to the application process or work procedures, providing documents in alternative formats, using a sign language interpreter, or utilizing specialized equipment.

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