AWS Salesforce Administrator

4 weeks ago

Seattle, Washington, United States Amazon Full time
Company Overview

Amazon Web Services (AWS) is a leading cloud platform that has been at the forefront of innovation for over 16 years. With a comprehensive suite of services, we empower millions of active customers worldwide to power their infrastructure.



Salary

The base pay for this position ranges from $65,700/year in our lowest geographic market up to $164,800/year in our highest geographic market, depending on your location and job-related knowledge, skills, and experience.



Job Description

We are seeking an experienced AWS Salesforce Administrator to join our diverse team that supports infrastructure and foundational initiatives across the global AWS organization. As a key member of our team, you will serve as the primary point of contact for end users in multiple AWS business groups who need assistance with the Salesforce platform and support related issues.



Key Responsibilities

  • Prioritize and cultivate a positive user support experience.
  • Manage and work the AWS Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer-centric manner.
  • Leverage available documentation, training, team resources, and vendor support teams to administer all team applications.
  • Assist in monitoring data quality and integrity. Execute data migration/cleansing projects.
  • Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.
  • Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.


Required Skills and Qualifications

To be successful in this role, you will need:



  • 0-6 Months' experience implementing and configuring Salesforce for 300+ users.
  • Solid understanding of and detailed experience with the Salesforce.com architecture.
  • Understanding of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of business processes (e.g., Marketing, Partner Management, etc.).


Benefits

As an AWS Salesforce Administrator, you will enjoy a range of benefits, including:



  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, financial, and other benefits.
  • The opportunity to work with a diverse and inclusive team.
  • A commitment to continuous learning and professional development.


Why AWS?

At AWS, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome and empowered to succeed. If you're passionate about technology and customer success, we encourage you to join our team and be a part of our mission to make the cloud accessible to everyone.



Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


We are committed to a diverse and inclusive workplace and welcome applications from qualified candidates from all backgrounds.

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