Night Auditor Professional

5 days ago


Independence, Missouri, United States My Place Hotels Full time
Job Overview

We are seeking a skilled Night Auditor to join our team at My Place Hotels. As a key member of our front desk staff, you will be responsible for providing exceptional guest services during the night shift.

About the Role

The Night Auditor is a crucial position that requires attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be handling reservations, check-ins, check-outs, and accurately recording charges for rooms, taxes, and other hotel services. Additionally, you will provide comprehensive knowledge of the hotel, amenities, and local attractions to our guests.

Main Responsibilities
  • Guest Services: Provide a warm and welcoming experience for all guests, ensuring their needs are met promptly and efficiently.
  • Guest Assistance: Address guest questions, concerns, and complaints with expert knowledge of the hotel and local area.
  • Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork.
  • Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and maintaining the front desk, lobby, and housekeeping areas.
  • Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, and report any potential hazards.

Requirements

To succeed in this role, you will need:

  • Positive Attitude: A friendly and welcoming demeanor is essential for providing exceptional guest service.
  • Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
  • Strong Communication Skills: Excellent written and verbal communication skills are necessary to interact effectively with guests and colleagues.
  • Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
  • Dependability & Professionalism: We are looking for someone reliable, professional, and consistent in their work.
  • Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits

We offer a competitive salary of $16.00-$17.00 per hour, flexible scheduling from 11pm-7am, direct deposit, cross-training opportunities, and growth potential. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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