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Store Manager

2 months ago

Duluth, Minnesota, United States Goodwill Industries Vocational Enterprises Inc Full time
Job Title: Store Manager

Goodwill Industries Vocational Enterprises Inc is seeking a highly skilled and experienced Store Manager to lead our retail store team. As a Store Manager, you will be responsible for the day-to-day operations of the store, including supervising staff, managing sales and production areas, and maintaining a clean and organized retail environment.

Key Responsibilities:
  • Supervise and train staff to ensure excellent customer service and sales performance
  • Manage sales and production areas to meet or exceed sales goals and production targets
  • Maintain a clean and organized retail environment, including merchandise counters, shelves, racks, and displays
  • Monitor and maintain best-in-class customer service in the retail sales areas and donation drop-off area
  • Manage the production area, including scheduling staff and writing daily assignments to meet or exceed in-store production goals
  • Monitor daily and weekly production levels on the Daily Production Tracking Board and maintain quality control of contributed goods and pricing levels per guidelines
  • Monitor the salvage process to ensure maximum value from all donations and accurately inventory and return all required product to the Garfield facility
  • Apply fair and consistent personnel practices as outlined by the personnel policies in the recruitment, hiring, training, discipline, retention, and dismissal of assigned staff
  • Handle clerical details of the store, including daily and weekly store reporting, time sheets, inventory reports, store supply orders, receiving reports, and monthly work schedules
  • Supervise the operation of the cash register and its contents daily and report significant register overages and shortages to the Retail Sales Manager
  • Complete performance reviews for all staff as scheduled, reflecting an accurate performance appraisal, and including performance improvement and SMART goals
  • Supervise and direct all clients assigned to the store, whether in Goodwill's programming or in partnership with a local service provider
  • Assist in the set-up of new store locations and review/reorganization of existing store locations as requested
  • Complete an accurate and thorough annual physical inventory of goods on hand
  • Attend all required meetings and in-service trainings and relay the necessary information to other store staff
  • Accept other related duties and responsibilities as from time to time may be assigned
Requirements:
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Outlook, Word, and Excel
  • Organized with attention to detail
  • Works well under pressure; ability to multitask
  • Strong leadership skills with ability to motivate staff
  • Excellent customer service abilities
  • Understanding of retail policies and procedures
  • Ability to maintain confidentiality of personnel, customers, and agency information at all times in both professional and social situations
  • Minimum two years' supervisory experience
  • Ability to work at least one (1) closing shift per week
  • Ability to work at least one (1) weekend per month (minimum one Saturday)
  • Ability to successfully pass a background check
Education and Experience:
  • High school diploma or GED equivalent
  • Vocational, business school, or merchandising training preferred
  • Minimum two years' management experience in sales preferred