Guest Services Representative
2 weeks ago
The Guest Services Representative is responsible for delivering exceptional guest experiences by providing personalized assistance with check-in, check-out, and addressing guest inquiries and requests in a timely and professional manner.
Key Responsibilities- Resolve guest complaints and concerns in a fair and efficient manner.
- Anticipate and respond to guest needs, ensuring a seamless and enjoyable stay.
- Maintain a positive and professional demeanor at all times, providing exceptional customer service.
- Process guest check-ins and check-outs, verifying registration information and ensuring accuracy.
- Manage guest requests, including wake-up calls, faxes, and special requests.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
- Attend training sessions and meetings to stay up-to-date on hotel policies and procedures.
- High School Diploma or equivalent required.
- 1-2 years of experience in a similar role preferred.
- Basic computer skills and knowledge of hotel software systems.
- Excellent communication and interpersonal skills.
Fusion Hospitality is an equal opportunity employer committed to diversity and inclusion.
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