Guest Services Representative

2 weeks ago


Tupelo, Mississippi, United States Fusion Hospitality Full time
Job Summary

The Guest Services Representative is responsible for delivering exceptional guest experiences by providing personalized assistance with check-in, check-out, and addressing guest inquiries and requests in a timely and professional manner.

Key Responsibilities
  • Resolve guest complaints and concerns in a fair and efficient manner.
  • Anticipate and respond to guest needs, ensuring a seamless and enjoyable stay.
  • Maintain a positive and professional demeanor at all times, providing exceptional customer service.
  • Process guest check-ins and check-outs, verifying registration information and ensuring accuracy.
  • Manage guest requests, including wake-up calls, faxes, and special requests.
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
  • Attend training sessions and meetings to stay up-to-date on hotel policies and procedures.
Requirements
  • High School Diploma or equivalent required.
  • 1-2 years of experience in a similar role preferred.
  • Basic computer skills and knowledge of hotel software systems.
  • Excellent communication and interpersonal skills.

Fusion Hospitality is an equal opportunity employer committed to diversity and inclusion.



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