Senior IT Project Manager

3 weeks ago

Columbus, Ohio, United States United Software Group Full time
Job Summary

We are seeking a highly skilled Senior IT Project Manager to lead our infrastructure project team. The ideal candidate will have a strong background in project management, with experience in telecom environments and voice solutions like Cisco or Genesys.

Key Responsibilities

Lead and manage multiple project teams, developing and executing resource plans, staffing the project team, tracking progress, and managing budget, scope, and schedule.
Collaborate with project stakeholders to manage scope, requirements, and organizational change management required to adopt processes and technology delivered by the project.
Track, measure, and communicate timeline progress, critical milestones, and overall deliverables to project stakeholders, adapting project plans based on risk mitigation plans and issues that arise during execution.
Manage 3rd party vendor partnerships to ensure contract compliance and quality of deliverables.
Prepare and present project status updates to leadership/executives, driving for decisions and direction as needed.

Requirements

Bachelor's degree from an accredited institution or equivalent industry experience.
Project Management and/or Lean Six Sigma and/or Organizational Change Management certification preferred.
5+ years of professional experience as an IT project manager or comparable role on medium/large-scale software development projects.
Experience in a telecom environment using voice solutions like Cisco or Genesys, call center management, and infrastructure required.
2+ years' experience managing multiple, complex technology projects at one time.
Experience with both Waterfall and Agile project management methodologies.
Experience with organizational change management methodologies.

Preferred Skills

Advanced experience with all areas of project management - planning, RFPs, understanding ROIs, resource management, developing project plans, managing risks/issues, changes, budget, schedule, and vendors.
Telecom industry experience, call center management system deployments, infrastructure project implementations required.
Experience with voice solutions like Cisco or Genesys required.
Excellent facilitation and organizational skills; able to interact and collaborate with technical resources and influence people on cross-functional teams.
Ability to manage project teams with multiple priorities.
Excellent verbal and written communication skills.
Strong leadership skills, including experience presenting to executives.
Demonstrated ability to track and mitigate project issues and risks, escalating appropriately.
Demonstrated ability to manage a team of resources, both directly and indirectly, providing guidance, ensuring alignment, and providing effective feedback.
Ability to identify issues and problems, generate solutions, and choose alternatives using basic root cause analysis.
Strong familiarity with portfolio and project management processes and tools.
Ability to work independently when needed but also work in a collaborative, team-oriented environment focused on common goals to achieve mutually beneficial results.
Prioritize and manage workload, communicating issues clearly.
Continuous improvement mindset.

About United Software Group

United Software Group is a leading provider of software solutions for the telecom industry. We are committed to delivering high-quality projects that meet the needs of our clients. If you are a motivated and experienced project manager looking for a new challenge, we encourage you to apply for this exciting opportunity.

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