Patient Services Advocate

5 days ago


Clearwater, Florida, United States CareSpot Urgent Care Full time

At CareSpot Urgent Care, we are seeking a highly skilled Patient Services Advocate to join our team. This role is responsible for creating a positive patient experience from the moment they arrive at our clinic. The ideal candidate will have excellent communication and organizational skills, with the ability to remain calm and supportive in busy or stressful situations.

The Patient Services Advocate will be responsible for greeting patients, answering incoming calls, and guiding patients through the registration process. They will also utilize our patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible. Additionally, the Patient Services Advocate will assist with patient feedback collection and accurately record charges and payments to support patient billing.

Requirements for this role include a high school diploma or equivalent, excellent organizational and interpersonal communication skills, and the ability to remain calm and supportive towards our patients. Preferably, the candidate will have two years' experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.

We offer a competitive pay with quarterly incentive plan, generous paid vacation and sick time, medical, dental, vision, and other wellness benefits, and 401(k) with company match. By joining our team, you will have the opportunity to be a key contributor to our culture, which is built on our core values of compassion, authenticity, respect, and empowerment.


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