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Food Service Call Center Associate

2 months ago

Wexford, Pennsylvania, United States Highmark Health Full time
{"Job Title": "Food Service Call Center Associate", "Job Summary": "We are seeking a highly skilled Food Service Call Center Associate to join our team at Highmark Health. In this role, you will play a critical part in ensuring patients receive the appropriate nutrition-related items. Your attention to detail and excellent communication skills will be essential in assisting patients with menu selection and entering tube feeding orders accurately.

Responsibilities:

* Assist patients with menu selection in compliance with therapeutic diets
* Enter tube feeding orders in accordance with diet order and usage
* Set up TIM with iPhones
* Utilize proper food handling and food storage techniques
* Deliver and retrieve food carts
* Support cleaning pots and pans at sink area

Requirements:

* High School/GED
* CBORD training and knowledge
* Strong math skills

At Highmark Health, we are committed to providing a work environment that is inclusive, equitable, and respectful. We are an equal opportunity employer and welcome applications from diverse candidates.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Note: This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity