Security Senior Service Technician

1 week ago

Seattle, Washington, United States Allied Universal® Technology Services Full time
Job Title: Senior Security Service Technician

At Allied Universal Technology Services, we're seeking a highly skilled and proactive Senior Security Service Technician to join our team. As a key member of our team, you'll be responsible for providing top-notch service, maintenance, and repairs for our clients' access control equipment and IP-based video security systems.

Key Responsibilities:
  • Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems.
  • Troubleshoot system installations to identify issues and apply effective resolutions consistent with company installation standards.
  • Apply all necessary documentation for tracking of service-related issues.
  • Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment, and CCTV testing devices.
  • Establish and maintain effective working relationships with internal and external customers.
  • Provide phone and online remote diagnostic support.
  • Drive to commercial client sites using a company-issued vehicle to perform service.
Requirements:
  • High School Degree, Vocational School, or equivalent required.
  • 5+ years of field experience.
  • Experience with software such as Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI is preferred.
  • Possession of state-specific licensing or ability to hold license once hired.
  • Understanding of Windows operating systems and overall IT network topology.
  • Highly proactive and skilled individual, maintaining performance consistent with Allied Universal Technology Services' core values.
  • Ability to meet deadlines and work in a fast-paced environment with minimum direction.
  • Good communication skills for effective interaction with internal and external customers.
  • Available for scheduled 'on-call' duties to respond to emergency service calls.
  • Strong troubleshooting skills, mechanical and electronic aptitude.
  • Capable of lifting up to 50lbs and working on ladder heights of up to 16'.
  • Be able to work independently or as a member of a team.
Benefits:
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.

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