Wealth Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Wealth Support Specialist to join our team at Truist Inc. The successful candidate will provide exceptional client service and support to a team of Wealth, Legal Specialty, or Medical Specialty Group advisors managing a portfolio of high net-worth clients.
Key Responsibilities
- Triage and delegate client and advisor operational requests related to transfers, withdrawals, and account opening/maintenance to a virtual team.
- Work closely with a virtual team to ensure client and advisor requests are fulfilled in a timely manner.
- Identify at-risk relationships and notify the appropriate relationship manager.
- Maintain a positive working relationship with various departments and individuals who support Wealth support efforts and be an effective advocate for Wealth clients with other business units.
- Enter and maintain appropriate client records; monitor client transactions and client data for accuracy and timeliness; maintain appropriate documentation of client transactions.
- Respond to client requests for information and assistance within the appropriate level of authority.
- Support the sales and retention efforts by scheduling appointments, making follow-up telephone calls, and preparing and maintaining client presentation and marketing materials.
- Assist advisors with other administrative functions, prioritizing those actions that enable quality client interaction.
- Continually render extraordinarily responsive and personal service to Wealth clients.
Requirements
- 7+ years of experience in a Wealth Support Specialist or equivalent role.
- Excellent organizational skills with the ability to work on numerous tasks simultaneously.
- Flexible and able to adapt to change as well as determine and focus on top priorities in a fast-paced environment with multiple priorities.
- Strong knowledge of banking systems.
- Trains junior Wealth Support Specialists on systems, industry knowledge, support processes, and procedures.
- Demonstrate strong all-around product knowledge, deposits, loan products, wealth management, treasury services, and operating systems unique to the line of business.
- Demonstrate strong knowledge of bank policy and procedures.
- Strong problem-solving skills.
- Contribute to a positive team environment that fosters cooperation, trust, and group identity.
- Excellent interpersonal and relationship management skills.
- Excellent oral and written communication skills.
- Exemplary customer service and professional etiquette skills.
- Ability to travel, occasionally overnight.
Preferred Qualifications
- Undergraduate degree.
- Demonstrate knowledge of Estate, Fiduciary, and Investment concepts.
About Truist Inc
Truist Inc is a diverse workforce and an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.
Truist is a Drug-Free Workplace.
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