Seasonal Stocking Team Member

3 weeks ago

Brentwood, California, United States Michaels Arts and Crafts Full time

Job Summary:

Michaels Arts and Crafts is seeking a Seasonal Stocking Team Member to join our team. As a Seasonal Stocking Team Member, you will play a critical role in ensuring our stores are well-stocked and visually appealing, providing an exceptional customer experience, and supporting the overall success of our business.

Key Responsibilities:

  • Deliver friendly customer service, helping customers shop our store and find what they're looking for.
  • Ensure all customers receive a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.

Requirements:

  • Retail and/or customer service experience preferred.

Work Environment:

  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

At Michaels Arts and Crafts, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Michaels Arts and Crafts is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate, and be better together.

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