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Commercial Client Retention Specialist

2 months ago

Hillsboro, United States Vyve Broadband Full time
Job Overview

Vyve Broadband stands as a prominent provider of broadband Internet services, primarily catering to rural communities across 16 states. As a technological frontrunner in the cable and broadband industry, Vyve Broadband delivers a comprehensive suite of services including high-speed Internet, fiber connectivity, cable television, and voice solutions for both commercial and residential clients. Our Commercial Services feature high-speed Internet options reaching up to Vyve Gig, alongside all-digital, high-definition video and advanced digital voice services. The Vyve Business Services division offers optical Ethernet, PRI, and hosted voice solutions tailored for the business sector. Together with our partners, we serve regions in Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

Position Summary:
The primary role of the Commercial Client Retention Specialist is to enhance commercial revenue by minimizing churn rates among business clients. This is achieved by identifying customers who should be under contract or those whose contracts are nearing expiration, prioritizing efforts based on potential return on investment. Responsibilities include conducting customer visits and making outbound calls to secure signed renewals. This position reports directly to the Regional Sales Director.

Key Responsibilities:

  • Identify and pursue Business Solutions opportunities for clients not currently under contract or those with expiring contracts.
  • Provide customer support for business clients, including account maintenance, renewals, and contract status updates.
  • Exhibit a thorough understanding of ongoing marketing initiatives, products, and services, effectively communicating these to clients.
  • Report sales activities, outcomes, and other relevant information as requested by management.
  • Clearly convey product and service details, billing processes, and equipment usage to customers.
  • Monitor and manage overdue accounts.
  • Engage with customers seeking to disconnect, downgrade, or modify services, assessing their needs in relation to Vyve offerings.
  • Maintain regular communication with the management team.
  • Utilize Salesforce Sales Cloud to manage and develop customer relationships.

Required Skills and Qualifications:

  • Proven ability to collaborate effectively within a team to achieve profit center objectives.
  • Strong sales acumen and customer service orientation, with a proactive approach to addressing customer concerns.
  • Experience with Salesforce Sales Cloud is advantageous.
  • Ability to remain organized, prioritize tasks in a dynamic environment, and ensure follow-through.
  • Exceptional attention to detail.
  • Demonstrated urgency in resolving customer issues and closing sales.
  • Capability to understand, communicate, and educate clients on the features and benefits of Vyve services.
  • Regular office work environment, interacting with colleagues and utilizing computer systems.
  • Willingness to operate a personal vehicle for business purposes.

Education: High School diploma or equivalent required; a college degree is strongly preferred.
Experience: Previous sales or wireless experience is necessary; office experience is a plus.

Vyve Broadband is committed to equal employment opportunities and does not discriminate against employees or applicants based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.