Restaurant Operations Manager
3 weeks ago
The General Manager at Carls Jr - 1022 is responsible for overseeing the overall operations of the restaurant, ensuring that all aspects meet the company's high standards. This includes managing staff, controlling costs, and maintaining a positive customer experience.
Key Responsibilities- TOTAL GUEST SATISFACTION: The General Manager ensures that every guest leaves the restaurant satisfied with their experience. This involves modeling a positive service culture, responding quickly to guest concerns, hiring high-quality team members, and training them to deliver exceptional service.
- TRAINING AND DEVELOPMENT: The General Manager is responsible for continuously improving the skills, knowledge, and morale of all employees. This includes treating employees with dignity and respect, utilizing Carl's Jr. training programs, preparing qualified employees for promotion, and evaluating each employee's performance based on clearly communicated standards and expectations.
- EFFECTIVE BUSINESS MANAGEMENT: The General Manager maximizes financial performance and profit by developing and executing the business plan, achieving results through planning, communicating, delegating, and following up, taking calculated business risks, and meeting long and short-term employee staffing needs as outlined in the business plan.
- EDUCATION: High school diploma or equivalent, preferably a college degree, with good verbal and written communication skills, capable of communicating effectively with upper management, guests, and all employees, with bi-lingual skills a plus.
- EXPERIENCE: 3-5 years in management positions, preferably in restaurants, with a minimum of 21 years of age.
- LICENSE & INSURANCE: Must have reliable personal transportation, a valid driver's license, and proof of insurance.
- ACCESSIBILITY: Must be accessible 24 hours a day, 7 days a week, with an open-door policy.
$65,000 - $80,000 per year, depending on location and experience.
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