Housekeeping Team Member

2 months ago


Norfolk, Virginia, United States MCR Hotels Full time
Job Summary

The Houseperson at MCR Hotels is responsible for supporting the housekeeping team as needed, as well as cleaning and maintaining other areas of the hotel including public spaces and back of the house areas.

Key Responsibilities
  1. Housekeeping Support: Assist the housekeeping team with daily tasks, including cleaning and maintaining guest rooms, public spaces, and back of the house areas.
  2. Public Space Maintenance: Clean and maintain public spaces, including hallways, stairwells, service areas, and ice rooms.
  3. Trash and Linen Management: Collect trash and soiled linen from the housekeepers and deliver to the laundry room.
  4. Guest Requests: Deliver and retrieve guest requests in a timely manner.
  5. Furniture and Amenities Management: Monitor the placement and condition of public space furniture and report any issues to management. Restock guest floor linen closets and guest amenities.
  6. Housekeeping Assistance: Assist the housekeepers in stripping linen and trash from guest rooms as needed.
  7. Supply Replenishment: Replenish amenities and supplies in assigned guestrooms.
  8. Housekeeping Cart Management: Stock and maintain housekeeping carts.
  9. Guest Interaction: Treat guests and team members in a pleasant, professional, and friendly manner.
  10. Hotel Knowledge: Be knowledgeable about the hotel and its amenities.
  11. Checklist Management: Ability to follow a checklist.
  12. Luggage and Package Management: Store and retrieve luggage or packages for guests in storage areas, as needed.
Requirements
  1. Positive Attitude: Must have a positive attitude and willingness to learn.
  2. Physical Ability: Physical ability to perform job functions with attention to detail, speed, and accuracy.
  3. Instruction Following: Ability to follow instructions, assigned tasks, and meet deadlines.
  4. Communication Skills: Must have the ability to communicate effectively and clearly.
  5. Schedule Flexibility: Availability to work a flexible schedule including days, evenings, holidays, & weekends.
  6. Technical Skills: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  7. Information Conveyance: Must be able to convey information and ideas clearly.
  8. Guest Service: Must have a desire to serve all guests.
  9. Age Requirement: Must be 18 years of age or older to perform this job.


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