Optical Dispensary Manager

3 days ago

Kenosha, Wisconsin, United States EssilorLuxottica Full time
Job Title: Vision Associates

We are seeking a highly skilled and customer-focused individual to join our team as a Vision Associates team member. As a key member of our optical dispensary team, you will be responsible for providing exceptional patient experiences through the selection, measurement, ordering, and fitting of eyewear.

Key Responsibilities:
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing a voice for peers and supporting the establishment of the practice as the premier destination for all vision needs within the community.
  • Take and record measurements, adjust or fit eyewear correctly, ensuring finished eyewear meets standards and patient requirements.
  • Explore patient needs and priorities by asking open-ended questions and anticipating problems to develop long-term solutions.
  • Operate the point-of-sale system, inputting patient information with accuracy and attention to detail.
  • Commit to delivery dates and times, seek feedback, and ask for referrals.
  • Take ownership to achieve exceptional results on individual and team goals.
  • Present, celebrate, and educate patients at the time of dispense.
  • Maintain a clean, attractive, and organized dispensary appearance and secure company assets within control.
  • Effectively collaborate with doctors and practice staff to ensure high-level partnership for patient care.
  • Inform management of safety opportunities and demonstrate safe work practices.
Requirements:
  • High school graduate or equivalent.
  • Strong customer service skills, including communication, listening, and team building.
  • Basic math skills and sales skills.
  • Familiarity with technology, such as point-of-sale and patient record systems.
What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. Native Americans in the US receive preference in accordance with Tribal Law.

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