Operational Excellence Team Leader

3 weeks ago

Longview, Texas, United States Brookshire Grocery Company Full time

We are seeking a highly skilled and experienced Operational Excellence Team Leader to join our team at Brookshire Grocery Company. This is a fantastic opportunity for a motivated and results-driven individual to take on a leadership role in our retail operations.

About the Role:

The Operational Excellence Team Leader will be responsible for executing store operation standards and procedures to maintain quality of product, food and physical safety, and inventory stock levels. They will also execute merchandising plans, indirectly manage achievement of store sales and profits using acceptable business practices, and promote customer service.

Key Responsibilities:

  • Work with upper management to train and develop partners, schedule, plan, assign, and direct work.
  • Support upper management with the review of historical data regarding sales, ads and promotions. Co-manage inventory using item management processes to ensure satisfactory in-stock levels. May review profit and loss, sales, shrink, and labor data with upper management.
  • Indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
  • Frequently required to open/close the store. Ensure the store is presentable for the customer shopping experience; make certain adequate staff is available; ensure safety, responsiveness, and fiscal management of cash and monetary assets.
  • Follows quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly.
  • Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
  • Carries out initiatives and strategies for loss prevention and shrink reduction are being implemented.
  • Actively participates in and ensures the execution of effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
  • Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints.

Requirements:

  • Intermediate knowledge of retail grocery store operations.
  • Intermediate knowledge of WFM (Workforce Management).
  • Basic understanding of cash register, Company checkout policies, and procedures.
  • Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
  • Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions.
  • Basic knowledge of on-site fuel station procedures, if applicable.
  • Basic knowledge of SAP for reporting purposes.
  • Ability to lead and motivate others.
  • Ability to effectively communicate in written and verbal form.
  • Ability to remain professional and courteous with customers.
  • Ability to organize, prioritize, and manage time.
  • Ability to carry out short-term strategic objectives aligned with Company initiatives.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to evaluate partner performance and make corrections as needed.
  • Ability to maintain confidentiality regarding sensitive information.
  • Ability to learn new technology systems, methods and processes.
  • Ability to perform basic Microsoft Office functions.
  • Ability to safely work with sharp objects such as knives, box cutters, etc.
  • Ability to operate manual or electric pallet jack.
  • Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications:

  • Minimum 18 years of age required.
  • High School diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Health Insurance Portability and Accountability Act (HIPAA) certification required.
  • Manager Food Safety certification required.
  • AML certification required.
  • TABC/LACT certification required where applicable.
  • Fuel Operator C Training required where applicable.

Salary: $45,000 - $60,000 per year, depending on experience and qualifications.

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