Housekeeping Attendant
2 weeks ago
JOB TITLE: Housekeeping Attendant
REPORTS TO: Housekeeping Supervisor
POSITION SUMMARY:
The Housekeeping Attendant is responsible for the meticulous cleaning and servicing of guest accommodations and bathrooms under the guidance of the housekeeping supervisor. This role is essential in fostering a welcoming atmosphere for guests, requiring a friendly, honest, and approachable demeanor to effectively address guest inquiries and concerns.
The attendant must possess comprehensive knowledge of all housekeeping protocols and adhere to the hotel's established procedures and standards. Furthermore, they should be well-versed in the proper maintenance and operation of cleaning equipment.
DUTIES AND RESPONSIBILITIES:
- Prepare rooms for cleaning by entering and organizing the space.
- Dust all surfaces and furnishings within the room.
- Restock guestroom and bathroom supplies as needed.
- Thoroughly clean bathrooms, ensuring all fixtures are sanitized.
- Organize and vacuum carpets, ensuring a tidy appearance.
- Secure and check rooms for safety and cleanliness.
- Restock amenities in accordance with operational standards.
- Deliver and collect items requested by guests, such as irons and ironing boards.
- Ensure the security and privacy of guest rooms at all times.
- Perform deep cleaning tasks as required, including steam cleaning carpets and seasonal cleaning.
- Maintain a high level of guest interaction, responding promptly to requests and inquiries.
- Foster positive guest relations consistently.
- Be knowledgeable about hotel services and local attractions to assist guests effectively.
- Address and resolve guest complaints to ensure satisfaction.
- Monitor and uphold cleanliness and organization in assigned areas.
- Empty waste receptacles and maintain cleanliness in public areas.
- Replace soiled linens with fresh, clean ones in guest rooms.
- Inspect and maintain the condition of bathrobes and replace as necessary.
- Ensure closets are clean and organized, with adequate supplies.
- Dust and polish all furniture to maintain a pristine environment.
- Realign furniture according to the established layout.
- Manage the replenishment of complimentary water for guests.
- Maintain cleanliness and order in the work area.
- Respond to guest calls and requests efficiently.
- Authorize entry into guest rooms for cleaning and turndown services as needed.
- Adhere to standard operating procedures consistently.
- Strive to achieve and surpass guest satisfaction metrics.
- Update the status of cleaned rooms on the assignment sheet.
- Return and restock cleaning carts at the end of each shift.
PREREQUISITES:
Physical stamina and mobility are essential. The ability to follow instructions and attention to detail are required. A professional attitude and the capacity to work independently are also necessary.
EDUCATION:
A secondary school diploma is preferred. Physical stamina and mobility are required, along with the ability to follow instructions and maintain a professional demeanor.
EXPERIENCE:
Previous experience in a hotel or related environment is desired.
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