Parts Sales Associate
4 weeks ago
At Kroeger Equipment, we are seeking a skilled Parts Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring the timely and accurate delivery of parts to our customers.
Responsibilities:
* Oversee the parts sales process from start to finish, ensuring that all orders are accurate and complete.
* Communicate effectively with staff and customers in a friendly and professional manner.
* Converse with customers regarding their parts status and provide updates on the status of their orders.
* Read and understand the parts catalog to locate and identify specific parts.
* Answer phone calls, provide price quotes, and respond to customer inquiries.
* Review body shop estimates to verify the accuracy of the parts ordered and ensure that all pricing is in line with the estimate.
* Provide high-level service to both internal and external customers.
* Pull and fill orders from stock, maintaining weekly bin checks to ensure accuracy.
* Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
* Locate out-of-stock parts from outside sources and submit emergency orders as necessary.
* Ensure that all internal requests for parts are billed on the service repair order.
* Receive payment from retail customers or obtain credit authorization.
Qualifications:
* High School Diploma or equivalent and prior auto parts sales experience (preferred).
* Strong interpersonal and time management skills.
* Ability to read and interpret safety and maintenance documents.
* Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Valid driver's license and clean driving record.
EEO Statement:
Kroeger Equipment is an equal opportunity employer and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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