Guest Service Representative

1 month ago


Moberly, Missouri, United States Moberly Hotel Group, LLC Full time
Job Title: Guest Service Agent

We are seeking a highly skilled Guest Service Agent to join our team at the Comfort Inn and Suites Moberly Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Check guests into and out of the hotel in a timely and efficient manner.
  • Handle all payments received, including cash, credit cards, and checks.
  • Ensure all hotel keys are distributed to the correct guests and maintain guest privacy.
  • Responsible for maintaining accurate records of room registrations, changes, charges, and customer service issues.
Requirements:
  • Previous front desk experience is highly preferred.
  • Prior experience using Windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred.
  • Excellent organizational and prioritization skills.
  • Ability to work well and collaborate with others.
  • Superior customer service skills.
  • Excellent communication skills.
  • Able to work a flexible schedule.
Education and Experience:
  • High School Diploma or GED required.
Physical Requirements:
  • May be required to stand for an extended period of time.


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