Senior Hardware Field Application Technician

1 week ago


Oakland, California, United States Swoon Full time

Unlock a Career in Blockchain Technology

Join Swoon in Oakland, CA

Duration: 3-month contract

Pay Rate: $54/hour

Location: Oakland, CA

Swoon is seeking a skilled Senior Hardware Field Application Technician to collaborate with our client, a pioneering technology company in the blockchain and cryptocurrency space. As a key member of the team, you will play a crucial role in reproducing reported issues on field returns and coordinating further analysis with the engineering team.

Your Responsibilities:

  • Perform hands-on triage to reproduce reported issues on all field returns and coordinate further analysis with the engineering team.
  • Share findings with cross-functional teams to drive containment and corrective action implementation into production, design, firmware.
  • Coordinate and execute Failure Analysis test plans for special capture FA projects and EFFA programs.
  • Document detailed FA steps and findings identifying root cause.
  • Seek alignment with cross-functional team and prioritize based on severity, incidence, and impact of each failure mode.
  • Provide feedback in issue reviews to determine next steps and ensure product performance, manufacturing, and design issues are identified and risks mitigated.
  • Summarize warranty trends and findings in regular reports for cross-functional distribution as part of overall objective of implementing learnings from previous field issues into the next gen design.

About the Company:

  • Our client is committed to redefining the future of finance and transforming the way the world uses money. They offer a range of products and services designed to make blockchain technology accessible and user-friendly.

Requirements:

  • 5+ years of experience in consumer electronics within a quality engineering or technician role.
  • Thorough understanding of how to identify and root cause common mechanical and electrical failures in consumer electronics.
  • Strong organizational skills and ability to work through complex issues that may not have an established process.
  • Comfort handling sensitive electronic components.
  • Strong desire to establish good working relationships within cross-functional teams.
  • Views every failure as an opportunity to enhance our products.
  • Experience using hardware lab equipment (optical microscope, multimeter, etc).
  • [Bonus] Familiarity with: Snowflake, Jira, Looker, Solidworks, Altium.
  • [Bonus] Can read electrical schematics.


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