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Poker Host

2 months ago


St Louis, Missouri, United States PENN Entertainment Full time
Poker Host Job Description

We're seeking a skilled and enthusiastic Poker Host to join our team at PENN Entertainment. As a Poker Host, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities:
  • Greets guests actively engaged in gaming and assists team members in player identification.
  • Assists in providing guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
  • Maintains knowledge of casino, marketing, and poker promotions and tournaments, and encourages guest participation.
  • Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
  • Performs tournament transactions and jackpot payouts applicable to approved controls.
  • Attends and aids in the coordination of special events.
  • Exhibits a friendly, helpful, and courteous manner when dealing with customers or fellow team members.
  • Maintains the confidentiality of player information.
  • Provides assistance to the acting Supervisor or above as needed.
  • Provides professional representation at internal and external meetings and events.
Requirements:
  • Must be 21 years of age or older.
  • High School Diploma or equivalent.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be able to maintain confidentiality and a high level of professionalism at all times.
  • Must have the ability to write reports and business correspondence.
  • Must possess excellent oral and written communication skills.

We offer a competitive salary of $15.00 per hour and a range of benefits, including medical, dental, and vision benefits, as well as opportunities for career growth and advancement.