Business Systems Analyst

4 days ago

San Jose, California, United States TEKsystems Full time
Job Title: Business Systems Analyst

At TEKsystems, we are seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in collaborating with IT and business clients to understand key business objectives and IT delivery capabilities to provide fully integrated solutions.

The ideal candidate will have a strong background in analyzing business requirements, exploring and evaluating various options, configuring applications to meet requirements, and coordinating testing with QA and User Acceptance Testers.

Responsibilities:

  • Collaborate with multiple stakeholders and cross-departmental teams to ensure proper implementation approach is in place.
  • Analyze business requirements, explore and evaluate various options, configure the application to meet requirements, and coordinate testing with QA and User Acceptance Testers.
  • Research and recommend solutions that meet business needs for new projects.
  • Translate business architecture through the elicitation and definition of functional requirements and develop documentation and data flows.
  • Provide level 3 end-user support as called upon by the Production Support Team.
  • Assist with test data preparation and testing.
  • Ensure documentation is up to date on sharepoints and wiki pages.
  • Help with Jira Hygiene.
  • Maintain a working knowledge of call center software like Genesys PureCloud, Amazon Connect.
  • Bring up process and experience improvement ideas and be the idea lead/sponsor and rally the technical teams to rapidly prototype and prove a concept.

Requirements:

  • 5+ years of experience as an IT Business Systems Analyst in a large enterprise company.
  • Experience working on data integration between internal business applications or CRM systems.
  • Experience working with IT leadership and presenting ideas/findings.
  • Nice to have: experience with contact or customer care center technologies (specifically Genesys PureCloud or Amazon Connect).

Business Challenge:

Our client needs all acquired entities migrated to their existing enterprise platforms for messaging and phone services in their customer contact centers. Failure to do this in a timely manner will result in duplicate software licenses and inconsistent customer experiences.

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