Multi Unit Leadership Position
4 weeks ago
A Multi-Unit-Leader (MUL) provides leadership, coaching, and direction to approximately 5-8 restaurants. The MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, maximize sales and profits, and deliver great guest service while meeting and executing all applicable Brand standards.
Key Responsibilities:
• Perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants meet Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provide great guest service and resolve issues
• Lead team meetings
• Deliver training to restaurant managers on various topics, including marketing windows and LTOs, and Brand initiatives
• Ensure restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners
• Drive a clear vision and clearly communicate to the team
Management Responsibilities:
• Recruit, hire, onboard, and develop restaurant managers
• Plan, monitor, appraise, and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support restaurant performance and execution
• Coach Restaurant Managers to drive sales, improve profitability, and guest satisfaction
Requirements:
• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant, or hospitality
• College degree preferred
Key Competencies:
• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty, and a positive attitude
• Willingness to learn and embrace change
• Guest-focused
• Ability to train and develop a team
• Time management
• Problem-solving
• Motivating others
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