Program Director

3 weeks ago


Baltimore, Maryland, United States MATRIX SYSTEMS & TECHNOLOGIES INC Full time
Responsibilities
  • Oversight of planning, development, and operation of the modernized childcare tracking system.
  • Evaluation of complex situations accurately and identification of viable solutions that create successful outcomes.
  • Development and maintenance of lessons-learned inputs in the project repository for utilization on future projects.
  • Monitoring of daily system operations to plan, anticipate, and prevent problems and direct immediate corrective action when issues arise.
  • Providing both verbal and written communications regarding project status, risks, and issues, and making recommendations on project decisions to DEC point of contact.
  • Management of allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process.
  • Serving as subject matter expert, providing technical and analytical guidance to the program and project teams.
  • Use of agile project management methods, such as Scaled Agile, to prioritize, define, execute, and deliver system enhancements and corrections.
  • Management of the system engineering workload to assign priorities and track work through delivery.
  • Coordination with multiple state agencies to ensure optimal use of the MD Think platform.
  • Leading team in identifying the root cause of problems and implementing durable solutions.
  • Coordination of task assignment and system quality for all teams supporting the system, including security, networking, hosting, system administration, database administration, level 2 help desk, development, testing, and implementation.
  • Approval of the deployment of code release packages for user acceptance test, training, and production environments.
  • Conducting weekly status calls with internal and contractor teams to communicate objectives, monitor progress, and resolve issues.
  • Working with the Division to provide support and coordination and ensuring seamless adoption of the new system and business processes.
  • Assisting with managing contracts and vendors assigned to delegated initiatives included in the assigned projects.
  • Co-facilitating monthly meetings of the Program Advisory Committee (PAC).

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