Senior IT Support Specialist

4 weeks ago


Midlothian, Texas, United States Vistra Corporate Services Company Full time

Job Summary

The System Engineer will provide exceptional customer service for all End User Services. This role requires highly energetic and personable team members who can solve IT challenges with ease.

Key Responsibilities

  • Manage technical support incidents and provide functional support to a local and remote user base.
  • Receive and respond to user inquiries, requests, and escalations via various communication channels.
  • Drive to remote locations to support sites by installing servers, networking equipment, and fulfilling site-specific technology needs.
  • Participate in a weekly Genius Bar/Depot Support team that provides local and remote breakfix solutions to the Enterprise.
  • Document activities and resolutions in the ITSM solution.
  • Monitor ticketing systems and email for notifications and internal assistance requests.
  • Troubleshoot and resolve problems to satisfy requests.
  • Complete necessary research and on-the-job training to resolve incidents in a timely and efficient manner.

Requirements

  • 3+ years of hardware or software support experience in a large enterprise desired.
  • Knowledge of PC/MAC hardware, software, networking, Active Directory system administration tasks, and mobile devices.
  • Basic to intermediate knowledge of a scripting language, such as PowerShell.
  • Knowledge of Microsoft Windows 10, Office 2016, mobile devices, imaging tools, software distribution tools (SCCM).
  • Intermediate knowledge of Microsoft Windows 10 to Server 2012 R2.
  • Experience working with IP networking and networking protocols.
  • Experience supporting end-user workstations.
  • Strong analytical, troubleshooting, and problem-solving skills.

Why Join Vistra Corporate Services Company?

Vistra Corporate Services Company is a company of people committed to exceeding customer expectations, teamwork, and effective communication. If you share these values, we encourage you to apply today.



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