Cloud Senior Site Reliability Engineer

2 weeks ago

Rapid City, South Dakota, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees.

We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Position Summary:

We are seeking Senior Site Reliability Engineers (SREs) to design, build, and maintain our next-gen AWS platform.

The role provides opportunity to work with wide range of technologies and build a unique perspective that comes with integrating disparate services (both on-prem/off-prem) which must interact seamlessly with each other.

You will work with colleagues that are fun, smart, hardworking, and driven.

You will be part of a team that is growing, giving you room to innovate and be creative.

Collaborates with a diverse set of engineers, architects, and teams to design, develop, test, and implement secure, robust, highly available and scalable solutions for BofA's External Cloud Platform

Collaborates other software engineers and teams to design and implement deployment approaches using highly scalable, automated, continuous integration and continuous delivery pipelines.

Responsible for all aspects of reliability, collaborates with technical experts, key stakeholders, and team members to resolve complex problems, owning the issue until you are sure it will not reoccur.

Deep understanding of SRE practices, service level indicators, and service level objectives; proactively utilize them to resolve issues before they impact customers.

Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of the platform.

Implement infrastructure, configuration, and network as code for the applications and platforms in your remit.

Identify opportunities to eliminate toil and automate the triage of issues to improve overall operational stability.

Collaborate with others to identify, analyze, and resolve platform vulnerabilities.

Proactively promotes the adoption of site reliability engineering best practices within the team and organization.

Participate in 24x7 on-call coverage follow the sun model and performs blameless Postmortems (RCAs) as needed.

Key Responsibilities:

Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention

Develops software solutions and/or improved processes to address work identified as 'toil' by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability

Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility

Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability

Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs

Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations

Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support

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