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Security Officer

2 months ago

Albuquerque, New Mexico, United States Heritage Hotels & Resorts Full time
Job Summary

Heritage Hotels & Resorts is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will be responsible for maintaining a safe and secure environment for our guests and employees.

Key Responsibilities
  • Work under the direction of the Regional Director of Security to ensure the safety and security of our properties.
  • Maintain a high level of professionalism and positive attitude when interacting with coworkers and guests.
  • Communicate regularly with leadership regarding security job assignments and required timeframe for proper workflow.
  • Follow all safety, sanitation, and health regulations policies to ensure a clean and safe environment.
  • Conduct thorough, preventive patrols and maintain high visibility throughout the premises to reduce the opportunity for crime.
  • Monitor for unusual, illegal, or dangerous activities and take prompt action to address any issues that arise.
  • Resourcefully solve problems and seize control of any problematic situations that may occur.
  • Address guest complaints and debrief with team members in person whenever possible.
  • Promote and preserve the peace on premises to ensure a comfortable and non-threatening environment for guests and employees.
  • Aid individuals who are in danger of physical harm or in need of medical attention.
  • Respond to emergencies as prescribed in Emergency Service Procedures.
  • Patrol all areas of the property and assist guests with room access, valet, bell services, and housekeeping as needed.
  • Input written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
  • Assist in developing and presenting security-related programs.
  • Be willing to be cross-trained to assist at any of our sister properties.
Benefits
  • Part-time employees receive: Dental, Vision, and 401k.
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.
Requirements
  • Strong knowledge of security software and MS Office preferred.
  • Excellent verbal and written communication and ability to multitask.
  • Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 30+ pounds frequently.
  • Minimum of 2 years or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
  • High school diploma or equivalent experience/training.
  • CPR Certification and Driver's License Required, Alcohol Servers License preferred.