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Seafood Team Member

2 months ago

Torrance, California, United States Whole Foods Market Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Seafood Team Member to join our team at Whole Foods Market. As a Seafood Team Member, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our seafood department is always stocked and ready for customers.

Key Responsibilities:

  • Provide excellent customer service by answering questions, making recommendations, and resolving customer complaints in a timely and professional manner.
  • Maintain a clean and organized store environment by restocking shelves, sweeping and mopping floors, and cleaning equipment and displays.
  • Ensure that our seafood department is always stocked and ready for customers by receiving and rotating inventory, checking for quality and freshness, and performing other duties as assigned.
  • Assist with sampling program by keeping sample areas full, clean, and appealing.
  • Clean cases, glass, signs, uprights, coolers, smokers, floors, and drains as required.
  • Skin, bone, and cook or smoke fish; box up, label, and date cooked fish.
  • Assist with periodic inventory checks.
  • Arrive to work station on time, appropriately groomed, dressed, and ready to work; work all scheduled shifts and attend required trainings and meetings.
  • Provide excellent customer service, address needs of customers in a timely and effective manner, and model suggestive selling techniques.
  • Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follow and comply, or ensure compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
  • Maintain, or ensure maintenance of, a clean and sanitary working and shopping environment; maintain equipment in accordance with WFM cleanliness and safety standards.
  • Perform opening, mid, and closing duties as assigned; ensure accuracy of signs and pricing.
  • Immediately report safety hazards and violations.

Requirements:

  • Ability to sell proactively.
  • Ability to learn basic knowledge of all products carried in department.
  • Ability to visually examine products for quality and freshness.
  • Proactively reads labels and familiarizes oneself on various products.
  • Assists with periodic inventory checks.
  • Strong to excellent communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for natural foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with WFM quality goals.