Admitting Worker

We are seeking a highly organized and detail-oriented Admitting Worker to join our team at the University of California, Irvine. As an Admitting Worker, you will be the first point of contact for patients in our ambulatory clinics, performing general clerical and reception duties.

• Registers patients as appropriate based on type of admission, ensuring the accuracy and completeness of the information.
• Reviews patient's financial status to determine necessary payments and makes appropriate financial or payment arrangements.
• Counsels patients regarding insurance and eligibility.
• Reviews cases to determine proper handling and follow-up.
• Responds effectively to questions and concerns expressed by patients and other staff and resolves identified problems (registration, eligibility, billing or financial) in a timely manner.
• Performs basic reception functions to ensure smooth office operations, including answering incoming calls, maintaining an accurate filing system, copying forms and documents, etc.
• Obtains demographic information from patients and enters into appropriate computer system.
• Appropriately schedules, reschedules, cancels or confirms patient appointments in a timely manner to maximize scheduling for patient volume and in accordance with established authorizations.
• Acts as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access.
• Accurately verifies medical coverage and determines patient eligibility in relation to established program, insurance, or contract standards.
• Accurately prepares reports (volume and tracking) as needed or requested.
• Accepts and processes cash payments according to established guidelines.

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• Must be able to work weekends/holidays.
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner.
• Demonstrated experience using multi-line telephone system.
• Demonstrated experience using a computer, including data entry and retrieval.
• Demonstrated effective written and verbal communication skills.
• Ability to work variable shifts including evenings, nights, weekends, and holidays.
• Ability to make simple calculations and perform simple math.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.
• Ability to effectively read, write and speak English.