Clinical Support Specialist for Patient Care

3 days ago

Mesa, Arizona, United States One Medical Full time
About One Medical

One Medical is a leading primary care provider, committed to delivering exceptional healthcare experiences. We challenge the industry status quo by making quality care more affordable, accessible, and enjoyable.

We're on a mission to transform healthcare, improving the experience for patients, providers, employers, and health networks alike. Our seamless in-office and 24/7 virtual care services, on-site labs, and preventive care programs have been delighting people for years.

In February 2023, we joined forces with Amazon, strengthening our commitment to deliver exceptional healthcare to more consumers, employers, care teams, and health networks. As we continue to grow and seek to impact more lives, we're building a diverse, driven, and empathetic team that thrives in an environment where everyone can excel.

The Opportunity

As a Clinical Support Specialist for Patient Care at One Medical, you'll play a vital role in providing an exceptional experience for our patients. You'll be responsible for venipuncture, dispensary duties, and other clinical support services, ensuring patients receive top-notch care.

You will serve as an ambassador for patients, mastering human connection and drive service excellence. By removing barriers to care, you'll contribute to a truly exceptional patient experience, including support for the office, scheduling, inventory, and facilities management. Your expertise will also encompass front-of-house duties, check-in/check-out processes, insurance verification, and daily office upkeep.

This role requires a strong team player who can tackle various tasks and challenges with innovative problem-solving skills. You'll combine excellent specimen collection technique with tactful interpersonal skills during every interaction with patients. Strong verbal and written communication skills are essential, as well as self-awareness to utilize your strengths and develop areas of opportunity.

Responsibilities
  • Provide best-in-class venipuncture services for patients ranging from pediatrics to geriatrics.
  • Perform and assist with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
  • Continuously care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical teams with clerical duties.
  • Apply impeccable C-I-CARE principles in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, knowledge of billing and insurance, monitoring patient feedback, and outreach assistance as needed.
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting office providers with ad-hoc asks, and maintaining office appearance and organization.
Requirements
  • Graduated from a postsecondary Medical Assistant program or completed relevant training by any branch of the armed forces or possess a Medical Assistant certification issued by a certifying organization.
  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
  • Strong written and verbal communication skills.
  • A High School Diploma or equivalent.
  • Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
  • Phlebotomy experience and/or certification preferred.
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred.
Benefits

We're committed to taking care of you today and protecting your future for yourself and your family.

  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program – Free confidential advice for team members needing help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs – Option to cash out up to 40 accrued hours per year.
  • 401K match.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance – One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

Competitive salary starts at $21.50/hour.

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