IT Field Engineer II
2 weeks ago
VC3 is seeking a highly skilled Field Engineer II to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance and support to our clients. This role requires a strong understanding of IT infrastructure, networking, and cybersecurity.
Key Responsibilities- Provide on-site technical support to clients, troubleshooting and resolving complex technical issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Train and educate clients on technical standards and best practices.
- Collaborate with remote technicians, vendors, and client subject matter experts to resolve complex issues.
- Identify recurring issues and initiate problem tickets.
- Make recommendations for improvements to supported hardware and software.
- 5+ years of relevant technical experience, or 2 years of experience in a Field Engineer I role at VC3.
- Microsoft 365 or Azure certifications highly desired.
- Strong problem-solving and decision-making skills, with the ability to analyze complex issues.
- Self-motivated, detail-oriented, and highly organized, with a high level of quality.
- At least 5 years of experience managing and working with Windows Server, Microsoft/Office 365, Active Directory, GPOs, routing and switching, firewalls, VPNs, virus and security, TCP/IP, DHCP, DNS, and virtualization technologies.
- A comprehensive benefit package.
- 401K/RRSP company matching.
- A dynamic learning environment, emphasizing hands-on experiences and formal development programs.
VC3 is an equal opportunities employer and welcomes applications from diverse candidates. We appreciate all applications, but only those selected for an interview will be contacted.
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Field Engineer II
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