Admissions Counselor

Bryan University is seeking a highly motivated and results-driven Admissions Representative to join our team. As a key member of our admissions team, you will be responsible for delivering exceptional service to prospective and new students, guiding them through the admissions process, and ensuring a seamless transition to their academic journey.

• Evaluate prospective students' academic goals and provide an overview of BU's educational offerings
• Facilitate the applicants' chosen educational pathway by guiding them through the admissions process
• Set the example of excellence in assisting applicants to succeed and maintain exceptional communication with prospective students, applicants, and enrolled students
• Resolve students' questions and concerns throughout the enrollment process
• Utilize students outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and support
• Effectively utilize the call center management system statuses to effectively manage inbound calls
• Partner with the Associate Dean to create a plan to achieve or exceed monthly performance goals and exhibit personal accountability to execute the plan consistently and effectively
• Embracing professional development, training, and coaching opportunities and demonstrating learning in progressive improvement in skills, knowledge, and abilities in advisement role and as an informal leader
• Effectively utilizes reports and tracking tools to assess individual progress against key performance indicators such as student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach

• Bachelor's degree preferred, or equivalent combination of education, training, and experience in admissions/enrollment, consultative service, sales, or recruiting
• Proven track record for consistently achieving results as an individual contributor
• Proven track record of delivering excellent customer service
• Demonstrates strong verbal and written communication
• Proven track record for building and sustaining trusting relationships
• Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction
• Values higher education and BU's mission to liberate the innate greatness in people/students
• Demonstrates confidence and humility
• Demonstrated proficiency in navigating through a PC and multiple software systems required
• Office programs, navigating multiple software programs simultaneously and managing high volumes of phone calls and emails required
• Ability to work in a virtual environment using advanced software technology
• Ability to sit for six to eight hours
• Excellent written and verbal communication skills
• Excellent interpersonal skills on both an individual and group basis
• Effective problem resolution skills
• Work effectively as a team member to ensure that departmental goals are met
• Ability to prioritize work and perform well under pressure
• Ability to manage multiple tasks and meet deadlines

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive.