QA Platforms and Transformation Lead

3 weeks ago

New York, New York, United States Guardian Life Full time
Job Title: QA Platforms and Transformation Lead

Guardian Life is seeking a highly skilled QA Platforms and Transformation Lead to join our team. As a key member of our Quality Assurance organization, you will play a critical role in driving strategic initiatives that enhance QA processes, practices, tools, and technology.

About the Role

We are looking for a seasoned professional with a strong background in QA platforms, automation, test data management, and solution architecture. The ideal candidate will have a proven track record of leadership in quality assurance or customer service operations or project management, preferably within the fintech or financial services industry.

Key Responsibilities
  • Work with the Head of QA to implement a strategic transformation of the Quality Assurance Function's operating model to a full platform and product Digital operating model.
  • Ensure consistent alignment and collaboration with relevant stakeholders to enhance quality assurance functions and drive continuous improvement initiatives.
  • Lead the implementation of Key QA platforms, ensuring efficiency and risk mitigation, while supervising successes.
  • Cultivate collaborative relationships with key team members & IT Architecture to deliver key transformation themes and gather feedback aligning with Guardian IT & Business priorities.
  • Designing solution architectures and serve as the domain expert on automation, QA tools and Test Data Management techniques. Drive improvements technology adoption & augmentation.
  • Provide consultation on complex testing strategies for the organization with a specific bias to applying technology as a lever.
  • Support any QA operating model change management efforts by communicating the benefits of initiatives and guiding teams through implementation.
  • Work with the Head of QA to define and deliver success metrics for the transformation strategy and individual initiatives, regularly reporting on outputs and optimizing performance.
Requirements
  • Consistent track record of leadership in quality assurance or customer service operations or project management preferably within the fintech or financial services industry.
  • Extensive experience driving organizational transformation initiatives for QA Tools & technology frameworks, performance management frameworks, stakeholder management frameworks, and process optimization strategies.
  • Strong analytical skills with the ability to interpret complex data sets and derive actionable insights to improve operational efficiency and customer experience.
  • Exceptional communication, interpersonal, and influencing skills, with the ability to engage and align stakeholders at all levels of the organization.
  • Good balance of Strategy and execution and the ability to thrive in a fast-paced, dynamic environment.
  • Expertise in QA platforms, tools, and frameworks, such as Selenium, Appium, TestNG, JUnit, Cucumber, Jenkins, Maven, etc.
  • Proficiency in automation, test data management, performance testing, and security testing techniques and best practices.
  • Experience in designing and implementing solution architectures for QA, including cloud-based, microservices, and API testing solutions.
  • Knowledge of programming languages, such as Java, Python, JavaScript, etc., and scripting languages, such as Shell, Groovy, etc.
  • Familiarity with agile and DevOps methodologies and tools, such as Jira, Confluence, Git, etc.
  • Understanding of software development life cycle, quality assurance standards, and testing methodologies
What We Offer

Guardian Life offers a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan with a company match. We also offer flexible work arrangements, unlimited paid time off, and a range of employee resource groups to support diversity and inclusion.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about quality assurance and eager to drive strategic initiatives that enhance QA processes, practices, tools, and technology, please submit your application.

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