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Infrastructure Solutions Engineer

2 months ago

Charlotte, North Carolina, United States WELLS FARGO BANK Full time
About this Role

We are seeking a highly skilled Infrastructure Solutions Engineer to join our Technology organization and be part of our Chief Technology Office (CTO) team at Wells Fargo Bank.

Key Responsibilities
  • Support the development of workable end-to-end infrastructure solutions that meet business needs.
  • Participate in test planning and execution to ensure seamless system integration.
  • Communicate effectively with end-users to provide timely and accurate information and status updates.
  • Design, build, enhance, and integrate infrastructure required to support various platforms and business portfolios.
  • Troubleshoot and resolve tickets during implementation of store networks.
  • Troubleshoot and resolve first-level network and wireless issues.
  • Present recommendations for resolving ticket requests, exercising independent judgment while developing understanding of process, policies, and risk controls.
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
  • Interact with internal customers to provide exceptional service.
Requirements
  • 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through work experience, training, military experience, or education.
Desired Qualifications
  • 2+ years of experience with z/OS mainframe system software environment, including Communications Server, Policy Agent, IPSec, zERT, Netview, FTP, sFTP, Telnet, ISPF, JCL, TSO, REXX, and RACF.
  • 2+ years of experience, knowledge, and understanding of other mainframe third-party products such as TPX, VIP, Virtel, and IOC Console Management.
  • Experience with tracking, monitoring, and implementing corrective actions or information security exceptions for Operational Risk or a combination of both.
  • Strong analytical skills with ability to draw conclusions and translate findings.
Job Expectations
  • Flexibility to address incidents as needed 24 hours a day.
  • Ability to work nights, weekends, and/or holidays as needed or scheduled.
  • Ability to participate in on-call rotation.
  • Willingness to work on-site at designated locations.
  • This position offers a hybrid work schedule.
  • This position is not eligible for Visa sponsorship.