Health Plan Customer Service Representative

3 weeks ago


Fort Worth, Texas, United States Workforce Solutions for Tarrant Co. Full time
Job Summary:

We are seeking a highly motivated and detail-oriented Call Center Trainee to join our team at Workforce Solutions for Tarrant Co. The ideal candidate will be responsible for providing exceptional customer service to healthcare members, addressing their inquiries and concerns in a timely and professional manner.

About the Role:

This is an exciting opportunity for individuals who enjoy working in a fast-paced call center environment and have excellent communication skills. As a Call Center Trainee, you will undergo comprehensive training to develop the necessary skills to excel in this role.

Key Responsibilities:
  • Provide accurate and prompt responses to member inquiries via phone
  • Collaborate with other teams to resolve member issues and improve overall customer experience
  • Document all interactions in our core system for tracking and analysis purposes
Benefits:

As a valued member of our team, you can expect a competitive salary range of $45,000 - $55,000 per year, depending on your location and level of experience. Our benefits package includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.



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