Senior Product Manager

2 weeks ago

Sunnyvale CA, United States Walmart Full time
Job Summary:

Walmart is seeking a Senior Product Manager to lead the strategic direction of our Store Returns product. This role will be responsible for defining the product vision, roadmap, and execution to deliver a seamless and satisfying returns experience for our customers and associates.

About the Role:

As a Senior Product Manager, you will work closely with cross-functional teams to understand customer and associate needs, identify opportunities for improvement, and develop innovative solutions to meet those needs. You will be responsible for leading transformational initiatives to achieve significant goals and KPIs, including enhancing the return experience, improving NPS, and increasing customer satisfaction.

Key Responsibilities:
  • Define the strategic direction for key returns initiatives, focusing on enhancing the return experience for customers and associates, and improving NPS.
  • Utilize analytical methods and tools to identify opportunities and prioritize what is most important for our customers and associates.
  • Lead transformational initiatives to achieve significant goals and KPIs.
  • Supervise system solutions for returns, ensuring end-to-end ownership through collaboration with relevant cross-functional groups.
  • Work closely with retail and store product teams to incorporate customer and associate feedback into product development and enhancement.
  • Exhibit strong communication, collaboration, and organizational skills to work across various functions and locations.
  • Champion customer and associate needs: Understand and create remarkable experiences for customers and associates.

Requirements:

The ideal candidate will have a bachelor's degree in a related field and a minimum of 6 years of experience in product management, business consulting, supply chain, or a related field in retail or post-purchase. Experience working directly on products associates use to assist customers is a plus. Proven track record in driving product vision and roadmap, with experience leading teams to deploy innovative solutions that deliver measurable results at scale. Familiarity with technical solutions used at large retailers, including system architecture, APIs, and data science. Understanding of agile methodology, customer care tools and interactions, or a thorough understanding of Walmart Store operations. Experience in leading cross-functional teams to solve complex business problems and deploy innovative solutions. Excellent written and verbal communication skills with the ability to champion product solutions throughout the organization.

What We Offer:

Walmart offers a competitive salary, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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