Video Platform Troubleshooter
4 weeks ago
As a Video Support/Troubleshoot Engineer at Beacon Hill, you will be responsible for troubleshooting direct customer escalations for video products and providing technical support. This role requires a strong understanding of video technology and its applications, as well as excellent communication and problem-solving skills.
Key RequirementsTo be considered for this role, you should have:
- At least 2 years of experience in video troubleshooting and technical support
- Proficiency in log analysis and telemetry tools such as Splunk, Datadog, or Kibana
- Strong communication and problem-solving skills
- A strong understanding of video technology and its applications
Prior experience in IP or traditional video is a plus, as is technical support experience.
Benefits and CompensationThe estimated salary for this role is $80,000 per year, based on location and industry standards. Beacon Hill offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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