Video Platform Troubleshooter

4 weeks ago


Greenwood Village, Colorado, United States Beacon Hill Full time
Job Description

As a Video Support/Troubleshoot Engineer at Beacon Hill, you will be responsible for troubleshooting direct customer escalations for video products and providing technical support. This role requires a strong understanding of video technology and its applications, as well as excellent communication and problem-solving skills.

Key Requirements

To be considered for this role, you should have:

  • At least 2 years of experience in video troubleshooting and technical support
  • Proficiency in log analysis and telemetry tools such as Splunk, Datadog, or Kibana
  • Strong communication and problem-solving skills
  • A strong understanding of video technology and its applications
Preferred Qualifications

Prior experience in IP or traditional video is a plus, as is technical support experience.

Benefits and Compensation

The estimated salary for this role is $80,000 per year, based on location and industry standards. Beacon Hill offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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